Privacy Policy
At PrimeVista Holiday Homes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform and services. By accessing or using our website, you agree to the terms outlined in this policy.
Information We Collect
We collect the following types of information to provide you with our services:
a. Personal Information
- Name, email address, phone number, and billing details when you book a property or register on our platform.
- Identification details, if required by local laws for property bookings.
b. Non-Personal Information
- Browser type, operating system, IP address, and usage patterns to improve website performance.
- Cookies and similar technologies to enhance your user experience.
c. Property Owner Information
- Property details, availability, pricing, and contact information for property owners or managers listing properties on our platform.
How We Use Your Information
We use your information to:
- Process and confirm bookings, payments, and cancellations.
- Provide customer support and resolve any issues.
- Improve and personalize your experience on our platform.
- Send booking confirmations, updates, and promotional offers (if consented to).
- Comply with legal requirements, such as verifying guest identity when necessary.
Sharing Your Information
We respect your privacy and will not share your personal information without your consent, except in the following situations:
- With Property Owners: Necessary booking details are shared with property owners or managers to confirm your stay.
- Service Providers: Trusted third-party providers help us process payments and improve our services.
- Legal Obligations: We may disclose information if required by law or to protect our legal rights.
Cookies and Tracking Technologies
- Cookies are small data files used to enhance your browsing experience.
- By using our website, you consent to our use of cookies. You can manage or disable cookies in your browser settings, but this may affect site functionality.
Data Security
We implement strong security measures to protect your personal data:
- Secure servers and encryption protect sensitive information.
- Regular security audits are conducted to prevent unauthorized access.
- Payment details are processed through trusted and secure gateways.
Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
Your Rights
You have the right to:
- Access and update your personal information.
- Request the deletion of your data, subject to legal requirements.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with relevant data protection authorities if you feel your rights are violated.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page regularly to stay informed.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
WhatsApp: +971555067557
Email: [email protected]
Phone: +971555067557
